Customer support staff is available to address all questions and concerns via email Mon - Fri 10a - 6p EST.

We do everything we can to provide a smooth, reliable, and friendly shopping experience. Our records come with a satisfaction guarantee; if a purchase does not meet your expectations, please contact us via the form below or at contact@carolinasoul.com.

You have 30 days after receiving your items to initiate a return, and items must be returned in the same condition in which they were received.  Unless the item was damaged in shipping, you are responsible for covering the cost of return shipping.

We will not accept packages without a return authorization, so please contact us prior to returning your item. Once we've cleared your return, please send your package to:

Carolina Soul Records
ATTN: Returns
PO Box 51909
Durham NC 27717-1909